FREQUENTLY ASKED QUESTIONS

Frequently asked questions

How long will my waxed chain last?


Typically, around 300-400km of dry open road use. This will be noticeably longer on the track, and shorter in the rain or in extreme temperatures (+40 °C). After this period, you can send your chain back to us to be re-waxed.




How long does shipping take?


Shipping can take anywhere from 3-7 business days after your order has been received and processed. We will confirm once your order has been received and send a tracking number once your order has been shipped to you.




Do all chains come with a split link?


Yes, all chains are supplied with a split link.




What is your refund/exchange policy?


If you wish to exchange or return for store credit, please notify the return within 7 days of receiving the product with a note of reason and I'll be happy to do so. There are no cash refunds, only exchanges or store credit. All items must be returned in unused condition. The individual is responsible for return shipping costs. For any additional question don't hesitate to contact us.




Do you post outside of the UK?


Yes, we will happily ship anywhere in the world. Please contact us for a postage quote.





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©2019 by NRG Chains info@nrgchains.co.uk

NGR Chains Ltd trading as NRG Chains. Registered in England. Company No.12662727.

Registered Office: 2 Queen’s Park Road, Harold Wood, Essex RM3 0HJ

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